Frequently Asked Questions (FAQs)

WHAT LANGUAGE IS SPOKEN?

All tours are conducted in English. Dutch on request.

 

WHAT ARE THE GROUP SIZES?

The maximum size on all tours is 14 participants, with an average of only 8 people.

 

WHAT HAPPENS IF IT RAINS?

Our tours depart come rain or shine. London is technically drier than Rome or Jerusalem, so you should be pleasantly surprised.

 

DO I NEED TO BOOK IN ADVANCE?

Yes. Our guaranteed small groups mean that it is essential to make an online reservation prior to arrival.

 

DO YOU TAKE LAST MINUTE BOOKINGS?

Yes. Ring +44(0)7471860445 and we can advise you of availability and payment options.

 

ARE THE TOURS GUARANTEED TO DEPART?

Yes. No matter whether it is 2 or 12 people booked all our tours are guaranteed to run.

 

WHAT IS YOUR CANCELLATION POLICY?

We offer a full refund or change of date for amendments outside 72 hours of departure. Inside 72 hours 100% cancellation charges apply.

 

CAN I CHANGE MY DATE?

Yes. We allow one FOC date change outside of 72 hours of departure. All changes are subject to availability.

 

HOW FAR DO WE CYCLE / PADDLE?

In general the bike tours cover 8 miles on flat, traffic-free routes.

 

Our kayak tour is a very gentle paddle covering around a mile of river.

 

Any person of a reasonable fitness level will be able to complete all tour itineraries.

 

DO YOU HAVE ANY AGE LIMITS?

It is more about attitude than age.

 

CAN WE BOOK A PRIVATE TOUR?

Yes. Please email us for bespoke itinerary options & pricing.

 

WHERE DO WE MEET?

All tours depart from main transport stations across London, and close to a coffee shop & bathroom if you require these facilities prior to joining the tour.

 

Bike Windsor Castle: 

Outside Windsor & Eton Riverside Train Station in front of the pub "The Royal Oak".

 

Bike Hampton Court:

Hampton Court Train Station (Next to Coffee Bay on main station concourse)

 

Kayak Windsor: 

Alexandra Gardens, Windsor (Next to the WW2 Hurricane Fighter Plane)

 

Visit the Transport for London Journey Planner for more help in planning your arrival itinerary.

 

WHATS INCLUDED / EXCLUDED?

Each tour includes the services of an English speaking guide for the duration of the tour.

 

Food, drink, gratuities and items of a personal nature are not included except for the Eat London itinerary where a selection of tastings is provided 

 

Each bike tour includes the hire of a vintage-style bike, basket (optional) and helmet (optional).

 

Just bring some suitable clothing, a splash of spending money, good sense of humour and a small sense of adventure.

 

P.S. Don't forget a well charged camera or phone for all those great photo opportunities along the way...

 

WHAT IF I AM LATE?

Please arrive 5-10 minutes in advance of start time, or you risk us leaving without you. If lost or late please ring +44(0)7471860445 and we will try to connect you with the guide

 

CAN I BRING MY LUGGAGE?

Most tours cover a lot of ground, so are unsuitable for large or bulky luggage to be carried. Please email us and we will suggest a suitable alternative.

 

DO WE HAVE TO TIP THE GUIDE?

If you feel your guide has done a sterling job, then a small tip is never expected but always appreciated. A simple "Thank you" or "High-Five" is a worthy alternative too.

 

I HAVE ANOTHER QUESTION...

Drop us a line and we will respond as quickly as we can.

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